Damaged or incorrect orders
If your order arrives damaged or incorrect, keep the product and packaging, take clear photos, and contact Supremo promptly with your order number.
Returns
Returns and Refunds
If something is wrong with your order, contact Supremo as soon as possible so the issue can be checked and resolved.
Unopened products
Returns for unopened products are assessed case by case. Product condition, storage, timing, and delivery circumstances may affect whether a return can be accepted.
Opened supplements
For safety and hygiene reasons, opened supplements generally cannot be returned unless required by law or where a verified product issue is present.
How to request help
Use your order number when contacting Supremo. This helps the team locate the order and respond quickly.
Need help?
Contact Supremo with your order number or enquiry details and the team will respond directly.